Pegasus and SunSystems Support Consultant

Kick ICT Group

Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.

Founded in April 2015 by CEO Tom O’Hara, Kick has grown rapidly with acquisitions playing a vital role in shaping Kick as a respected leader within the industry. Since 2015, nine acquisitions have been made. These acquisitions alongside our strong organic growth have been the key elements in our ability to scale and expand the range of services and levels of expertise that Kick provides to our customers.

Combining over 40 years of expertise and service from respected industry players, Castle and Talon, our five divisions, Technical, Dynamics, Infor, Communications and KickSecure allow us to deliver tailored expertise to each customer.

We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with people that is most important to us.

You can trust in our expertise.

The Role

BASE LOCATION: Bellshill (Hybrid) or Fully remote depending on candidate location

SALARY: Up to £50K depending on skill-set and experience

WORKING PATTERN: Permanent I Full-time (35 hours per week)

ROLE PURPOSE:

The purpose of the role is to provide first class levels of application support to our Infor customer base via telephone, e-mail and remote connectivity. The role would initially focus on Pegasus Opera related product support and then expand to include the Sunsystems suite of applications.

The focus of this role is to provide support to our customers on business critical software applications, enabling business tasks to be performed effectively and efficiently with minimal down time. We strive to provide excellent customer service through building strong relationships with customer and fostering ongoing commitment to our organisation.

Key Responsibilities

• Investigation and resolution of support cases in a knowledgeable and timely manner keeping to client expectations and meeting SLAs.
• Management of personal case queue ensuring continuous case progression to completion.
• Participation in support as part of a team to bring cases to completion.
• Commitment to continuous skills acquisition of the Infor division stack of products.
• Contribute to our existing product knowledge base via article writing.
• Cross train other team members as applicable.
• Work in partnership with the project team and sales to ensure smooth client transitions to support.

What do I need?

• Experience with Infor Sunsystems and/or Pegasus Opera Software (ideal) or other similar accounting based financial applications such as Sage, Business Central, SAP Business One, Netsuite, ERP, or other similar accounting packages.
• Good working knowledge of Excel and other Office 365 products.
• Payroll systems knowledge a plus.
• Experience with any P2P (Purchase to Pay) Systems
• Track record of building good working relationships with customers, colleagues and suppliers
• Basic SQL skills a plus.
• Excellent verbal and written communication skills.
• Enjoys problem solving.
• Quick and keen learner.
• Self motivated.
• Takes ownership

Benefits

• Competitive salary
• 30 days annual leave (plus a birthday holiday)
• Additional Service Days
• Group personal pension plan
• Private medical insurance scheme
• Hybrid Working
• Life cover (2x final salary)
• Cycle to work scheme

Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all.